Return & Refund Policy

Return Eligibility

A purchased vehicle or piece of equipment may be eligible for return within ten (10) calendar days from the date of delivery, provided that all applicable conditions below are met:

• The item has been operated for no more than 20 additional working hours after delivery, where operating hours apply.
• The item has been driven no more than 200 additional miles after delivery, where mileage applies.
• The item remains in substantially the same condition as when delivered, with no damage caused by misuse, neglect, unauthorized modification, or improper operation.
• All included components, accessories, manuals, keys, records, and other documentation are returned with the item, where applicable.

Return Authorization

All returns must receive prior authorization from Motors Point Solutions. To request a return:

• Contact us at support@motorspointsolutions.com within the 10-day return period.
• Provide your proof of purchase and information identifying the item.
• Provide current mileage and/or operating hours, where applicable.
• Obtain return authorization from our team before the item is returned.

Returns made without prior authorization may not be accepted.

Return Transportation

For approved returns, Motors Point Solutions will coordinate the return transportation directly with the customer.

Our team will provide the necessary return instructions and arrange an appropriate pickup or transportation schedule. Customers should not independently ship or transport an approved return unless instructed to do so by Motors Point Solutions.

Inspection & Refunds

All returned items will be inspected after they are received to confirm that they meet the requirements of this Return & Refund Policy.

Once an eligible return has successfully completed inspection:

• The return will be processed within a reasonable timeframe.
• Any approved refund will generally be issued using the original payment method, where possible.
• Any applicable charges or deductions will be disclosed and explained before the return is finalized.

Processing times may vary depending on the payment method and financial institution.

Non-Eligible Returns

A return may be declined if:

• The return request is submitted after the 10-day return period.
• The item exceeds the applicable 20 additional working hours or 200 additional miles permitted after delivery.
• The item shows damage resulting from misuse, neglect, accidents, unauthorized modifications, or improper operation after delivery.
• Essential components, accessories, keys, manuals, or documentation originally supplied with the item are missing.
• The item otherwise fails to meet the eligibility requirements stated in this policy.

Consumer Rights

This policy is intended to establish clear terms for returns while respecting any consumer rights that may apply under applicable law. Nothing in this policy is intended to exclude or limit rights that cannot legally be waived or restricted.